I felt it appropriate to express my compliments on the service I received from your company.
January 01, 2002

I felt it appropriate to express my compliments on the service I received from your company.

I felt it appropriate to express my compliments on the service I received from your company. Lisa was always willing and happy to talk to me about any questions I had about my purchase.

All communications that transpired were greeted with enthusiasm and delight. I have not had the opportunity to work with many people like this in the past. This was a rare treat for me. Even though Lisa knew that I did not have a lot of money to spend, she treated me like I was an exceptionally important person to her.

We discussed the stones that were available and the qualities and prices of each. She actually took the time to take each individual stone out of its package and look at it for me. She told me the differences between them and exact locations of the inclusion if there was any. Never once was there any sign she was in a rush to get to another project or had something better to do. She seemed to enjoy talking with me. This persona that she projected was amazing.

There was a slight time delay between when I was able to purchase the stone, and the time that I picked it out. I was waiting for the funding to come through. You were able to set the stone aside for me, which I greatly appreciated. While I was waiting for the money, I would occasionally have a question about that specific stone. (I was very nervous buying a stone over the internet that I had never seen) I was always greeted with enthusiasm. I probably called in three or four times after the initial consultation, and every time my questions were answered and my concerns put to rest.

Your salespeople provided me with the best service that I have ever received from anyone. Local jewelers and other companies have not even come close to the respect I received. I look forward to doing future business with you and I am referring all my friends to you. I am sure they will experience the same great treatment I received. If there are any customers who have a concern, feel free to send them this message, or have them write directly to me.

Thank you very much.

August B.
August, Canada

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