Beyond a Brilliant Diamond Buying Experience!
April 18, 2015

Beyond a Brilliant Diamond Buying Experience!

As many other buyers have done before me, I did some reading and research before shopping for an engagement ring. Therefore I had a rough idea of the sort of diamond that I wanted when I took my first trip to the brick and mortar stores in my area. However, despite scouring countless stores, the options available made it seemed like I had to either sacrifice some of my selection criteria or pay an arm and a leg for my ideal diamond. A friend of mine recommended that I take a look at online vendors instead. That definitely opened up a new world of possibilities in terms of choice and pricing. I was still a little wary however, as most are based in the States while I was in Asia. As such, I could only rely on certificates, reports and images to make my decision (so a generous return policy in case the diamond did not actually appeal to me in real life was one of my key requirements). Going through several online vendors, Whiteflash was the first choice in my shortlist, having obtained ISO 9001 Certification and receiving high honours from BBB consistently. Corroborating this are the reviews here on iVouch as well as feedback on several diamond forums that I've visited. Although diamond search functionalities for most websites are pretty similar, Whiteflash's Eye Clean feature for SI grade diamonds stood out for me, saving me the time taken to obtain such confirmations manually (when trying to maximize a diamond's carat with a given budget, colour and clarity are the two characteristics that can be traded out). Having found a few possible diamond candidates (that matched BOTH my selection criteria AND budget), I proceeded to engage Whiteflash's live chat, and had a very fruitful initial conversation with Debi, whom I later found out was the CEO of the company (talk about customer service!). I was then directed to my diamond consultant Becca, who tirelessly and promptly answered my barrage of questions, ranging from the procedures involved in buying online all the way to the actual diamond and ring. Due to the timezone difference, we could only communicate via email (late night my time which corresponds to the start of the day in States). Throughout our exchanges, Becca was patient, helpful and empathic, and diligently helped set up my order (which included various requests). Once the order was finalized and bank wire executed, Michelle provided me with a quick confirmation, and work on setting the diamond started. Evan shared with me beautiful photographs of the finished ring while I counted down the days to the package's arrival. Shipping was handled by Evan, Vera and Mike and the package arrived in good order and great timing. There was a minor hiccup as one trivial item (the Whiteflash toolkit that comes with their top of the line A CUT ABOVE diamonds) was missing, but this is where I got to experience Whiteflash exemplary customer service; despite it being of minimal value, it was shipped immediately to me at their cost. I'd like to thank everyone at Whiteflash (and especially Becca) for making my engagement ring buying process a pleasure, and for living up to their tagline of a brilliant diamond buying experience (and then some!). Would definitely recommend Whiteflash! PS: There wasn't any need for me to exercise Whiteflash's return policy, as their A CUT ABOVE diamonds are truly amazing!
Richard, Malaysia

RECENT REVIEWS

April 17, 2024
They are so sparkly, big and stunning! Sometimes it seems the diamond post may not fit through the hole but after trying it does.
Claudia D, Maryland, USA
April 12, 2024
My fiancée has been raving about it the past few months, really happy with the purchase. Thank you and the Whiteflash team so much for helping us through the process.
Kelvin W, Malaysia
April 10, 2024
Whiteflash was awesome. I found the exact ring that my GF picked out years ago and couldn’t find it anywhere else. Brittany was my rep and she was great. She had to have changed my order 100 times but she was always positive and upbeat about it. We communicated through text an email and she was always prompt and professional.
Nathan S, Louisiana, USA
April 09, 2024
Michelle went above and beyond in supporting me through the process of finalizing an engagement ring order. She reached out to me proactively approximately a month ago when she noticed that I had a few items in my cart which I hadn’t finalized deciding on. Michelle provided me with clarity and answered all my questions with such thoughtful and insightful knowledge such that I decided to place an order shortly after. Since then, I have worked with Michelle looking at custom options as well as designer options and finalized an order which I just received today. Along the way, Michelle was always extremely patient and courteous answering my (many technical and specific) questions. I was most appreciative when Michelle assisted me by going to have a personal look at the diamond ring after production and confirmed some minor quality correction items that I observed. Michelle not only worked with your master jeweler to correct a small prong adjustment I had requested based on the photos, but then also noticed some minor asymmetry elsewhere which she proactively got adjusted for me. The final result was absolutely wonderful and exceeded my expectations. At the end of it all, I feel I was provided with a beautifully elegant and refined product with exceptional craftsmanship and support from your entire team. I truly feel blessed to have been working through it all with Michelle as my advisor and point of contact. I will no doubt consider coming back to Whiteflash again and hopefully for a wedding band in the near future. Thank you again, Debbie, for your leadership in having an organization with a caliber of people such as Michelle. I exclusively put my trust in a business or in a work group based on the quality and character of the people over any other business or commercial criteria. And it appears that you’ve built an exceptional service with an even more exceptional group of people to back it up. Much respect to you and your team for your exceptional products & craftsmanship, but primarily the character and aptitude of your consultants. It’s been a pleasure.
Mohanad K, Canada

Be Inspired By Our Designer Engagement Rings

Find the perfect Designer Ring for your special diamond by clicking the links below, and let us build the ultimate ring for the love of your life!
FIND DIAMONDS FIND JEWELRY
GO TO MY CART CONTINUE SHOPPING PROCEED TO CHECKOUT FIND DIAMONDS FIND JEWELRY
COMPARE REMOVE ALL FIND MORE DIAMONDS
COMPARE REMOVE ALL FIND MORE JEWELRY
COMPARE REMOVE ALL FIND MORE DIAMONDS