I wholeheartedly recommend Whiteflash to anyone and everyone
May 12, 2016

I wholeheartedly recommend Whiteflash to anyone and everyone

I have never written an online review but I was so impressed with every aspect of my experience with Whiteflash that I wanted to share it with anyone who is considering making a purchase from them. They are amazing! To give a bit of background… I wanted to purchase a pair of diamond stud earrings that I could wear “day to night” so I visited many local jewelers (all with excellent reputations) as a first step. I told each one that I wanted to wear the earrings every day and I wanted them to be as bright and beautiful as possible since I usually wear my hair up and they would be constantly seen. Every salesperson I met steered me to earrings with lower cut, color and clarity grades because “no one looks very closely at your ears so the diamonds don’t need to be as high of a quality as an engagement ring.” Each time I told them that I understood that but still wanted “ring quality” stones that would frame my face, they looked at me with blank stares. Frustrated, but on a mission, I did copious amounts of research on ideal cut diamonds and companies that sell them and then it happened. I came across Whiteflash on beyond4cs.com. I knew that it would be an expensive purchase and I was a bit nervous about making it online, so I read the entire Whiteflash website and as soon as I did, I knew that I had found my company. The website was so well thought out and well written that I was giddy when I realized that I had found a company that actually understood the needs of customers like me (educated consumers who want much more information than just the basic 4 Cs). Because Whiteflash divides its diamonds into various categories, I was able to quickly decide that I wanted ones from the A Cut Above collection. The 360 degree images at 10x magnification allowed me to “see” the diamonds much better than if I were just looking at them with a jewelers loop and the more I looked at various diamonds, the more I came to understand what aspects were most important to me. The fact that I could do all of this from the comfort of my home and take as much time as I needed (with no pressure at all) was wonderful! Once I knew what I wanted, I used the Diamond Pairs Search feature of the website to automatically match potential pairs, thereby saving me a tremendous amount of time. With potential pairs identified, I was able to quickly further narrow my search by looking at the Ideal Scope and ASET images (those are incredibly helpful - thank you Whiteflash for providing them!). At this point I must stop and rave about my Diamond Consultant. She was wonderful - I could not have asked for a more helpful and professional salesperson! She was incredibly knowledgeable, patiently answered all of my questions (there were a multitude of them) and never made me feel rushed or put any pressure on me at all. She stayed in touch and told me when new pairs that met my criteria became available, but was never pushy. She understood that the earrings were a big purchase for me and she managed to make the entire process fun and exciting. It was like shopping with a best friend who happened to be a diamond expert so 2 months later when the time was right, I was thrilled to purchase them from her! But it wasn’t just my Diamond Consultant that made me feel like a valued customer, it was every member of the Whiteflash team. Each one of them clearly cares about their customers and from payment processing to pictures to shipping, kept me informed every step of the way. They were all prompt, responsive, professional and genuinely nice people with whom I really enjoyed working. The fact that Whiteflash provides not only the highest quality diamonds and customer service, but also incredibly competitive pricing (I had my earrings independently appraised and the appraiser told me that not only were they one of the most beautiful pairs of diamond stud earrings that he had seen in his 30 year career, but also that I had gotten them at a fantastic price since they appraised for much more than I had paid) made the entire experience even better! I have raved about Whiteflash to all of my friends and family members and I honestly wish that I could tell even more people about just how wonderful my experience with them was. I wholeheartedly recommend Whiteflash to anyone and everyone - they have earned 5 plus stars!
Alexandra, Massachusetts, USA

RECENT REVIEWS

April 17, 2024
They are so sparkly, big and stunning! Sometimes it seems the diamond post may not fit through the hole but after trying it does.
Claudia D, Maryland, USA
April 12, 2024
My fiancée has been raving about it the past few months, really happy with the purchase. Thank you and the Whiteflash team so much for helping us through the process.
Kelvin W, Malaysia
April 10, 2024
Whiteflash was awesome. I found the exact ring that my GF picked out years ago and couldn’t find it anywhere else. Brittany was my rep and she was great. She had to have changed my order 100 times but she was always positive and upbeat about it. We communicated through text an email and she was always prompt and professional.
Nathan S, Louisiana, USA
April 09, 2024
Michelle went above and beyond in supporting me through the process of finalizing an engagement ring order. She reached out to me proactively approximately a month ago when she noticed that I had a few items in my cart which I hadn’t finalized deciding on. Michelle provided me with clarity and answered all my questions with such thoughtful and insightful knowledge such that I decided to place an order shortly after. Since then, I have worked with Michelle looking at custom options as well as designer options and finalized an order which I just received today. Along the way, Michelle was always extremely patient and courteous answering my (many technical and specific) questions. I was most appreciative when Michelle assisted me by going to have a personal look at the diamond ring after production and confirmed some minor quality correction items that I observed. Michelle not only worked with your master jeweler to correct a small prong adjustment I had requested based on the photos, but then also noticed some minor asymmetry elsewhere which she proactively got adjusted for me. The final result was absolutely wonderful and exceeded my expectations. At the end of it all, I feel I was provided with a beautifully elegant and refined product with exceptional craftsmanship and support from your entire team. I truly feel blessed to have been working through it all with Michelle as my advisor and point of contact. I will no doubt consider coming back to Whiteflash again and hopefully for a wedding band in the near future. Thank you again, Debbie, for your leadership in having an organization with a caliber of people such as Michelle. I exclusively put my trust in a business or in a work group based on the quality and character of the people over any other business or commercial criteria. And it appears that you’ve built an exceptional service with an even more exceptional group of people to back it up. Much respect to you and your team for your exceptional products & craftsmanship, but primarily the character and aptitude of your consultants. It’s been a pleasure.
Mohanad K, Canada

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