We are very happy with the ring!
January 17, 2024

We are very happy with the ring!

We weren't sure where to start our online search. There are lots of places to buy engagement rings online. Some are more trustworthy than others. This trust is just one of the aspects that set Whiteflash apart. They are transparent with their diamonds; they have the data (ASET, Hearts and Arrows, and Idealscope images) to actually know what you're buying. Diamonds are a beautiful part of nature, but it is important to remember there is a science behind them. I HIGHLY recommend you start your diamond/engagement ring search by learning about it. Of course there are the 4 C's, but there is a lot more nuance to them than just a single sentence on each one. The Whiteflash site is a great place to start your learning. Of course, you're not going to be a pro in it. This is where the customer service at Whiteflash comes in. We worked with Becca and she was fantastic! Initially, my fiancée and I thought we'd do a custom ring. After working with Becca we decided it wasn't best for us since custom rings aren't returnable (this is the policy everywhere) and we were already stepping into unknown territory buying a ring online. Given this, we appreciated Whiteflash's 30-day return policy (thankfully we didn't need to use it). Over the course of months, I talked/emailed with Becca to learn more about everything (the diamonds, the rings, the Whiteflash process). She patiently answered all my questions and never pressured a sale. And she was quick to respond. The first time I asked her a question about a diamond, she sent me a detailed explanation/response with annotated images. This was within a day. Another time, she sent me extra videos (on the website they have both images and videos) of the diamonds. Again, this was within a day. With her responsiveness, it felt like we were just shopping in a store. Whiteflash is trustworthy. Whiteflash is customer-oriented. What about Whiteflash's quality? The quality of Whiteflash is superb. A diamond's cut is the most important aspect. That's what gives it shine, fire, brilliance, and sparkle. Whiteflash's A Cut Above diamonds are referred to as super ideal cut. That sounds great but do they look good? Yes, and they have the data to prove it. The diamond's cut is superb. The ring's workmanship is clean and professional. Very happy. :) Thanks for all the help making this a reality. And an extra thank you for getting us the ring right before the holidays. That made it extra special for us! My fiancée and I started looking at engagement rings during the summer of 2023. We first looked in stores, but decided to go the online route due to the large markups, pushy/confrontational salesmen, and lack of detailed diamond data/information. We love the ring we got from Whiteflash with Becca's help. We were nervous about the whole online process but they made it easy! We would buy again from Whiteflash.
Cherag K, Massachusetts, USA


April 10, 2024
Whiteflash was awesome. I found the exact ring that my GF picked out years ago and couldn’t find it anywhere else. Brittany was my rep and she was great. She had to have changed my order 100 times but she was always positive and upbeat about it. We communicated through text an email and she was always prompt and professional.
Nathan S, Louisiana, USA
April 09, 2024
Michelle went above and beyond in supporting me through the process of finalizing an engagement ring order. She reached out to me proactively approximately a month ago when she noticed that I had a few items in my cart which I hadn’t finalized deciding on. Michelle provided me with clarity and answered all my questions with such thoughtful and insightful knowledge such that I decided to place an order shortly after. Since then, I have worked with Michelle looking at custom options as well as designer options and finalized an order which I just received today. Along the way, Michelle was always extremely patient and courteous answering my (many technical and specific) questions. I was most appreciative when Michelle assisted me by going to have a personal look at the diamond ring after production and confirmed some minor quality correction items that I observed. Michelle not only worked with your master jeweler to correct a small prong adjustment I had requested based on the photos, but then also noticed some minor asymmetry elsewhere which she proactively got adjusted for me. The final result was absolutely wonderful and exceeded my expectations. At the end of it all, I feel I was provided with a beautifully elegant and refined product with exceptional craftsmanship and support from your entire team. I truly feel blessed to have been working through it all with Michelle as my advisor and point of contact. I will no doubt consider coming back to Whiteflash again and hopefully for a wedding band in the near future. Thank you again, Debbie, for your leadership in having an organization with a caliber of people such as Michelle. I exclusively put my trust in a business or in a work group based on the quality and character of the people over any other business or commercial criteria. And it appears that you’ve built an exceptional service with an even more exceptional group of people to back it up. Much respect to you and your team for your exceptional products & craftsmanship, but primarily the character and aptitude of your consultants. It’s been a pleasure.
Mohanad K, Canada
April 07, 2024
It's our first time looking for an engagement ring and we had no idea how much there is to learn, but Becca made our experience so memorable and so special. She took the time to teach us what to look for and followed up with more options for us. The people here are so kind and so patient which makes this stressful process so beautiful. I would highly recommend this place to everyone!
Jenni T, Texas, USA
April 06, 2024
After going to many online jewelers, and many local jewelers, I kept coming back to Whiteflash. I was looking for a very specific type of diamond, and Whiteflash had the most information and reports to make me feel comfortable purchasing. Customer service was great, and I received a lot of guidance over the phone and email from Becca, who was extremely patient with me. Shopping online for an engagement ring can be a very stressful process, and Becca did a great job going over options for settings and also helped me compare diamonds when I got down to the ones I was interested in. My fiancée is in love with her ring and after 6 months of engagement it's still constantly sparkling with a lot of fire. We cannot wait to get married. Thanks so much Becca and Whiteflash!
Drew S, California, USA

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