Everything went perfectly?ˆ¦and she said yes?ˆ¦it was really exciting although I was kind of nervous.
December 23, 2005

Everything went perfectly?ˆ¦and she said yes?ˆ¦it was really exciting although I was kind of nervous.

Everything went perfectly?ˆ¦and she said yes?ˆ¦it was really exciting although I was kind of nervous. However, the ring is a little big for her, even after all the work I did to get the right size it?ˆ™s still big. I followed the shoe size convention, measured other rings that she wears on her right hand, asked relatives and everything, but it still didn?ˆ™t work out. We went to a local Hawaii jeweler and he said the ring we have is a big 6.5, almost a 7 and what Carly really needs is something between a 5 and 5.5, like a big 5 or 5.25 size. The jeweler recommended that we just send it back and have it resized or reset. I am willing to pay whatever is necessary to get the same ring, same setting but in the right size?ˆ¦I can?ˆ™t believe I was so off on size (actually none of us can). I just want to know what our options are to get the right ring size. I do not intend to get a refund on the ring at all because I completely love it, but most of the packaging material (box, etc.) is up in Washington state. Please let me know how we can proceed. We are also not on any time table, so I also wanted to discuss keeping the ring until we return to Washington on Jan. 4th (which put us past the 10-day return period), but then Fedexing back as soon as we return home to get it resized or reset, whatever is necessary. Most importantly she said yes, so now working out all the details is the main thing ;) Thanks for all your help, I could not have gone through this without your help,
Justin, Arizona, USA

RECENT REVIEWS

June 19, 2020
Thank you so much for your support! Everyone through this entire process has been great to work with. Despite circumstances beyond your control, I have always received prompt responses and have felt comfortable that everything was under control.
John W, Michigan, USA
June 11, 2020
Whiteflash is my go to for all my fine jewelry. I've always gotten impeccable service and I am more than satisfied with each of my purchases. Your team is awesome!
Tonya W, Texas, USA
June 03, 2020
Both my fiancé and I absolutely adore the ACA diamond engagement ring purchased from Whiteflash. The entire experience (shopping, customer service, purchasing and shipping) has exceeded my expectations. Our sales rep was integral in this decision, as she took the time to answer every small question and opinion I could throw at her. Ultimately, it was the quality, trust and competency of the WhiteFlash team that gave me the confidence to pull the trigger. Their quality diamonds are hands down the most brilliant and beautiful I've ever observed. Thank you so much for making such a major purchase decision easy and stress-free. Lastly, Whiteflash offers one of the most generous trade-up programs across both online and brick & mortar jewelry stores.
Richie H, Louisiana, USA
April 22, 2020
I'm a month late writing this, but it's given me lots of time to admire the stunning ring I received from Whiteflash Team. My ACA diamond is truly something special. Buying diamonds online is nerve-wracking. I was upgrading from another diamond purchased online, and although I did my research and the diamond had all the right cut measurements/angles, it just never seemed that "brilliant". It was pretty but not stunning. Moving to an ACA diamond from Whiteflash is like night and day - this diamond makes me smile every time I look at it. Even my husband continues to make comments - he can easily see how much better cut this diamond is. WF staff were super easy to work with and responsive as I tried to select the right diamond for me. I went with a simple setting that is beautifully made. They even take beauty shots of your ring that you can share! I couldn't be happier with my decision to choose Whiteflash and will be back to work with them next time I want to upgrade :)
Shirley A, Massachusetts, USA

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